Shipping Policy

Order Processing Time
Order processing time refers to the period between when your order is placed and when it is handed over to the shipping carrier.
Replacement Lenses and Accessories: Generally processed within 1–2 business days.
Prescription Lenses: Typically require 7–10 business days for preparation and quality checks.
Please be aware that delivery times may vary depending on the shipping destination, customs clearance, and other external factors.
Free shipping is applicable only for standard delivery options(For orders to Romania, a shipping fee of $7.00 applies).

Shipping Cost & Delivery Times
We provide free standard shipping on all orders. Estimated delivery times are as follows:

5–12 Business Days
Southeast Asia: Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam
East Asia: China, Hong Kong, Japan, Macau, Mongolia, South Korea, Taiwan

10–18 Business Days
North America: United States, Canada, Mexico
Central America: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama
EU Countries: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Rest of Europe: Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Vatican City State (Holy See)
Caribbean: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos, Virgin Islands (British)

12–18 Business Days
Australia and New Zealand: Australia, Christmas Island, Cocos (Keeling) Islands, New Zealand, Norfolk Island
West Asia: Afghanistan, Armenia, Azerbaijan, Bahrain, Emirates, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, UAE, Yemen
South Asia: Bangladesh, Bhutan, British Indian Ocean Territory, India, Maldives, Nepal, Pakistan, Sri Lanka
Central Asia: Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan
Micronesia: Kiribati, Nauru
Polynesia: Cook Islands, French Polynesia, Niue, Pitcairn, Samoa, Tokelau, Tonga, Tuvalu, Wallis and Futuna Islands
Melanesia: Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu

12–30 Business Days
East Africa: Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Madagascar, Malawi, Mauritius, Mayotte, Mozambique, Reunion, Rwanda, Seychelles, Tanzania, Uganda, Zambia, Zimbabwe
Central Africa: Angola, Cameroon, Central African Republic, Chad, Equatorial Guinea, The Democratic Republic of the Congo, Gabon, Sao Tome and Principe
West Africa: Benin, Burkina Faso, Cape Verde, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Liberia, Mali, Mauritania, Niger, Nigeria, Saint Helena, Senegal, Sierra Leone, Togo
North Africa: Algeria, Egypt, Libya, Morocco, Tunisia, Western Sahara

16–30 Business Days
South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
Southern Africa: Botswana, Lesotho, Namibia, South Africa, Swaziland

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping Location
We ship to all the regions and countries listed above. If we encounter any restrictions or are unable to deliver to your location, we will contact you promptly via email to discuss alternative options.

Tracking Your Order
After your order has been shipped, you will receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active. Keep in mind that tracking updates may take 48 to 72 hours to appear.
If you experience any difficulties tracking your package, feel free to contact us. We will work to resolve the issue within 48 hours.

Delivery Time Exceeded
If your order is delayed beyond the estimated delivery time, please contact us via email at hello@custom-lenses.com. We will investigate the situation with the carrier and keep you updated. Thank you for your understanding and support.

Order Cancellations
You may cancel your order before it is shipped. For replacement lenses and accessories, cancellations are accepted until the item is dispatched. For custom prescription products, cancellations are only possible before the prescription specifications are confirmed via email; once confirmed, cancellations are no longer accepted.
If your payment has been processed but the order has not yet been shipped (or, for custom products, before prescription specifications are confirmed), you may cancel it and receive a full refund.
Please note that orders cannot be canceled once the parcel has been dispatched or, for custom prescription products, once the prescription specifications have been confirmed.

Customs Fees
In rare cases, your order may incur customs fees imposed by your government. These charges are your responsibility, and we have no control over the customs process. Please contact your local customs office for more information on tariffs, duties, or fees.

Sales Tax
We do not charge any sales tax on orders.

If you have any questions regarding our Shipping Policy, please feel free to contact us:
Email: hello@custom-lenses.com
Telephone: +1 (972) 551-9441
Working Hours: Mon - Fri: 9:00 AM - 6:00 PM(UTC+8)