Privacy Policy

At custom-lenses.com, protecting your privacy is our top priority. We are committed to safeguarding the trust you place in us. Please review the following details to understand how we handle your personal information. By using our website, you agree to the terms outlined in this Privacy Policy.
This policy explains how we collect, use, and share your personal information when you visit or make a purchase on custom-lenses.com.

Personal Information We Collect
When you visit our website, we automatically gather certain details about your device, including your web browser type, IP address, time zone, and some of the cookies installed on your device. As you navigate through the site, we also collect information about the specific web pages or products you view, the websites or search terms that referred you to our site, and how you interact with the site. We refer to this data collectively as "Device Information".
We collect Device Information using the following technologies:
Cookies: Small data files placed on your device or computer, often containing a unique anonymous identifier. To learn more about cookies and how to disable them, please visit allaboutcookies.org.
Log Files: Records of actions on the site, collecting data such as your IP address, browser type, Internet service provider, referring and exit pages, and timestamps.
Web Beacons, Tags, and Pixels: Electronic files used to monitor how you browse the site.
Additionally, when you make or attempt to make a purchase, we collect personal information including your name, billing and shipping addresses, payment details (such as credit or debit card numbers), email address, and phone number. We refer to this as "Order Information".
In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.

How Do We Use Your Personal Information?
The Order Information we collect is primarily used to fulfill your orders placed through the Site. This includes processing payments, arranging shipping, and providing invoices or order confirmations. In addition to order fulfillment, we use your Order Information to:
Communicate with you regarding your orders and inquiries.
Screen orders for potential risks or fraudulent activity.
Enhance your experience with our website, products, and services.
Protect your privacy — we do not rent, sell, or share your personal information with third parties.
Respect your consent — we will not use your personal information or images for advertising without your explicit permission.
Ensure that collecting personal information is not the primary purpose of our interactions with users.
The Device Information we collect is used to help detect and prevent potential risks and fraud, particularly by analyzing your IP address. We also use this information to improve and optimize our Site, such as by generating analytics on customer browsing and interaction patterns, and evaluating the effectiveness of our marketing and advertising efforts.

Sharing Your Personal Information
We only share your personal information with Google. We use Google Analytics to gain insights into how customers interact with our Site. For more details on how Google handles your personal information, please refer to Google’s Privacy Policy.
Additionally, we may disclose your personal information when required by law, such as in response to a subpoena, search warrant, or other legal requests, or when necessary to protect our rights.
Apart from these cases, we do not share your personal information with any other third parties.

Information Security
We take reasonable measures and adhere to industry best practices to protect your personal information from unauthorized loss, misuse, access, disclosure, alteration, or destruction.
All communications between you and our website are secured using Secure Socket Layer (SSL) encryption technology. This ensures that any data transmitted is protected and remains confidential throughout the process.

Do Not Track
Please be aware that our Site does not change its data collection or usage practices in response to Do Not Track (DNT) signals sent from your brows.

Your Rights
You have the right to access the personal information we hold about you. If you would like to know what data we have collected, please contact us.
You have the right to request correction of your personal information if it is inaccurate or incomplete.
You have the right to request the deletion of your personal data that we have collected directly from you.
To exercise any of these rights, please reach out to us via email at hello@custom-lenses.com.

Data Retention
When you place an order through our Site, we retain your Order Information for our records unless you request that we delete it.

Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at hello@custom-lenses.com. Upon becoming aware that we have collected personal data from a child without parental consent, we will take prompt steps to delete that information from our records.

Changes
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page.

If you have any questions or concerns regarding our Privacy Policy, please feel free to reach out to us via email or phone. We're here to help.
Email: hello@custom-lenses.com
Telephone: +1 (972) 551-9441
Working Hours: Mon - Fri: 9:00 AM - 6:00 PM(UTC+8)